Platform Guide

How It Works & Legal Framework

Every step of a transaction on Asinora, the rights and obligations of each party, security mechanisms, and the legal framework.

Process Flow

6 steps from registration to completed deal

Create an account with company details. Complete KYC verification.

Publish Listing

Create a listing for your product or service with price, quantity, and technical details.

Match & Introduction

Platform connects buyers and sellers via AI-powered matching. Identities remain masked.

Negotiate

Communicate through the encrypted messaging system. IBAN and phone numbers are automatically filtered.

Escrow & Payment

On deal approval, payment moves to escrow. Held securely until delivery is confirmed.

Delivery & Release

Buyer confirms delivery, escrow releases, commission is deducted automatically.

KYC / KYB

Identity & Business Verification

Know Your Customer (KYC) and Know Your Business (KYB) are internationally recognized financial compliance standards — universal terms like IBAN or SWIFT.

01Registered

Email verification
Name registration
Limited platform access

02Verified

Company document upload
Tax ID verification
Full platform access
Right to start deals

03KYB Approved

Analyst review
Third-party verification
Featured profile
Priority matching

These verification levels (Registered / Verified / KYB Approved) show your trust status and are free. Basic / Pro / Business is a separate system — paid subscription plans for AI and premium features. The two are independent: you can have a high verification level while staying on the Basic plan, or be a Business subscriber without having completed verification yet.

Required Documents

Required documents vary depending on your company's country of registration. Two examples:

Escrow

Secure Payment Mechanism

Asinora does not hold client funds directly. Payments flow into escrow through Stripe, a licensed payment provider.

Deal Approval

Both parties confirm the deal terms on the platform.

Deposit to Escrow

Buyer deposits payment into the escrow account. Seller does not receive it yet.

Delivery & Verification

Seller delivers the product/service. Buyer confirms receipt.

Automatic Release

After confirmation, commission is deducted and the balance is paid to the seller.

In case of a dispute, escrow is suspended until resolution, through the internal mediation process (see Dispute Resolution Process below).

Commission

Fee Structure

Platform commissions vary by transaction size and sector. All rates are published on /komisyonlar.

Commission Rules

Basic listing is free
Commission is charged only on successfully completed transactions
Commission accrues when the deal moves to 'completed' status
Non-payment reserves the platform's right to legal action
Transactions taken off-platform incur a contractual breach penalty

Platform Bypass Prohibition

Parties introduced through the platform are obligated to conduct all resulting commercial transactions exclusively through the platform for 24 months from the introduction date. Violations incur a penalty equal to the sector commission rate on the transaction value.

Disputes

Dispute Resolution Process

Phase 1~3 days*

Internal Mediation

Parties file a dispute notice through the platform. Asinora's team targets starting initial review within 24 hours — an internal operational target, not a legal commitment (*). Escrow remains suspended throughout.

Phase 2Variable

Independent Resolution Routes

If internal mediation fails, parties may pursue independent arbitration or mediation as specified in their own contract or available in their country. Asinora is not a formal arbitration body and does not administer this process.

Phase 3Variable

Legal Proceedings

EU consumers may use the EU Online Dispute Resolution (ODR) platform. For commercial disputes, the competent jurisdiction is determined by the governing law stated in the Terms of Service.

Legal Framework

Regulations We Comply With

Law No. 6563 (E-Commerce)

ETBİS registration and platform obligations

MASAK / AML

Suspicious transaction reporting, KYC obligation, 8-year record retention

Digital Services Act (DSA)

Trader verification, content moderation, annual compliance report

GDPR / KVKK

Data processing agreement, 72-hour breach notification, right to erasure

PSD2 Payment Directive

Mandatory use of licensed payment institution for escrow

Data Security

Personal Data & Privacy

All personal data stored encrypted (AES-256)

Messages are end-to-end encrypted; IBAN and phones filtered automatically

Identities remain masked until deal completion

Data processed under Turkey KVKK + EU GDPR

You can request data deletion (excluding tax records)

Data breaches reported to authorities within 72 hours

This page is for general information only and does not constitute legal advice. Platform use is subject to the Terms of Service and Intermediary Agreement.

Asinora